Microsoft CRM Live Chat on March 8th

I wanted to let you know that the MBS Community site is hosting a live real-time chat about boosting the performance of your Microsoft CRM 1.2 installation in March. This chat will occur on Tuesday, March 8, from 11 a.m. to 12 p.m. Pacific time.

The chat room is here:
http://www.microsoft.com/businesssolutions/chatroom.aspx

And here's a description of the chat:

***Tuning the Performance of Your Microsoft CRM 1.2 Installation***

Here’s your chance to talk to the guys who know! Take a breather from the whirl of Convergence 2005 and join Chad Rexin and Greg Gawryluk, Microsoft Business Solutions CRM Support Engineers, in an in-depth chat about the best ways to tune up the performance of your CRM 1.2 installation. Chad and Greg will talk about which tweaks have the potential to increase performance the most and are also relatively easy to perform, plus they will delve into more
complex optimizations.

Great Plains Service Pack 2 now available

Microsoft Business Solutions has release Service Pack 2 for Great Plains. Partners and Customers can use this link to download SP2.

Also, at the bottom of that page you'll find links to get the latest service packs for other related products such as Integration Manager and FRx.

Microsoft CRM 2005 - not quite around the corner

Just last week, Microsoft announced that their next generation CRM product will be delayed a little longer. Rather than coming out in the next few months, we're now looking at a fourth quarter release in 2005.

Microsoft CRM 2005 (formerly going to be called Microsoft CRM 2.0) is being held up in an attempt to add some more of the features that partners have been requesting. One of the big topics is to make installation easier and require just a few clicks. Other areas for improvement include workflow and more exposed API's for developers to extend the solution.

I guess i'll be waiting a little while longer before seeing the new and improved customization tools that were supposed to be available.

Convergence 2005 is less than a month away

The annual Microsoft Business Solutions customer conference will be here before you know it. Convergence 2005 starts on March 6th in San Diego, CA. Be sure to visit the official website and register ASAP.
Here is a summary from the website....

Convergence 2005
March 6-9, 2005
San Diego Convention Center
San Diego, California, United States

Welcome to Convergence 2005, the premier event for Microsoft Business Solutions customers. Each year we come together for an intense four days of sharing ideas and exploring ways that will increase the efficiency of your business now and in the future. Thank you for joining us.

Convergence 2005 promises to be our most exciting event ever. You will be busy from the moment you arrive - from the opening sessions and plentiful networking opporunities and hands-on labs and in-depth solutions sessions. You'll also be treated to compelling presentations from Microsoft's most inspiring executives, including Bill Gates and Doug Burgum.

This is your conference, so we encourage you to make the most of it. Widen your circle of contacts. Expand your knowledge base. Identifiy new business opportunities. Convergence is about creating memorable experiences that can help unlock your true business potentional. It's where issues become answers. And in 2005, it's where business is headed.

I'm definitely going to be there. I've never been to Convergence before, i'm more of a Tech Conference kinda guy, but i've heard for years how awesome this event is so i'm really looking forward to it. I hope to see my fellow MVP's there and i'll be hanging out in the new MBS Community Room as well. See ya in San Diego!

Want to beta test SQL 2000 SP4?

Service Pack 4 for Microsoft SQL Server 2000 is currently being beta tested. You can sign up to be a beta tester. Just check out this page.

"SQL Server 2000 Service Pack 4 (SP4) includes a roll-up of bug fixes, added platform support for AMD64, and Intel Extended Platforms in WOW so you can use 32-bit applications on 64-bit architectures. This is the first service pack to service the 64-bit release of SQL Server. SP4 is suitable for all SQL Server 2000 customers who want to update their existing installations to incorporate all changes since SP3a. In particular, customers who want to use their 32-bit applications on 64-bit hardware should consider the SQL Server 2000 SP4 beta." -- From Microsoft

Also on that page, you'll find a few other SQL-related beta programs available including SQL Reporting Services Service Pack 2 and SQL 2005 Express Beta Service Pack 2.

The notes on the Reporting Services SP2 mention some new Sharepoint webparts for viewing and browsing reports. Sounds like a nice way to integrate those SQL RS reports into your Sharepoint portal.

Microsoft CRM 2005 is just around the corner

The word on the street is that Microsoft CRM 2005 (formerly Microsoft CRM 2.0) will be released to manufacturing (RTM) in March with general availability (GA) this summer.

The enhancement i'm most looking forward to is the improved customization tools. Supposedly you'll be able to do a lot more with the built-in tools than you could in the previous 1.x versions. You were very limited - adding a new field to an existing table and form was about the most complicated thing you could do. Anything else required .Net development. I don't think i should have to right any VB code if i just want to add a new table or a new window. The schema in CRM 2005 is supposed to be much more extensible with the built-in customization tools - you can easily add new objects such as tables and forms that didn't exist.

There is also talk that there will be a special bundled edition that will combine Small Business Server 2003 and Microsoft CRM 2005.

I'm trying to get my hands on a beta of CRM 2005 so i can provide a better review. I'll keep you posted.

Problem starting Server and Workstation services after installing Great Plains

Edit : August 2011 - This post is over 6 years old and it's the most popular post I've ever made. Still going strong! It's one of the top Google results for this type of error.   Still getting dozens of hits per day. Nearly 100 comments! I'm glad I could give something back to my fellow IT pros. I know I spend most of MY day researching errors on Google as well.   (PS - why not throw me a bone and click an ad on my site, like one of the banners up top? I might earn a penny or two. hehe  Thanks!!)
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I've stumbled across a rather odd issue the past few weeks. At first I just thought it was a typical Windows problem but when it started turning up on more than one machine, i figured there had to be a common thread.

Here is the problem. Your XP machine can't browse the network. You can get the internet just fine but can't connect to any servers. As you are troubleshooting the problem, you discover that several Windows services are not running - Server, Workstation, Computer Browser, Net Logon, among others. These services not running will definitely prevent you from browsing your network and connecting to other machines.

So you try to start Computer Browser manually - it tells you it can't start the service because it has a dependency on another service - which turns out to be Server and/or Workstation service.

So now you try to start Server or Workstation service and you get the same error message on both of them - "The system cannot find the file specified". It also registers an Event 7023 in the event log and says "The system cannot find the file specified." This was happening on my laptop for a few days and i wasn't having much luck finding a solution. In fact, i was getting ready to re-install Windows XP.

But then i ran into the exact same problem on a few workstations at a clients site that i was just working on. They were going thru an upgrade to Great Plains 8.0. So i decided to look a little bit on PartnerSource, which i hadn't checked before since i didn't think it was a GP related issue. I did find an article that talks about this problem. Here is the link for CustomerSource or ParterSource users.

The title is - Error 1068 "The specified file cannot be found" and the Workstation Service Does Not Start After Installing or Updating Great Plains (869971).

What seems to be happening is the installation, update or maybe uninstall of Great Plains is wiping out some registry entries that point to the location of the .dll files that run the Server and Workstation services. So you need to edit the registry and put these keys back in place.

Here are the steps from the TK article:

WARNING If a mistake is made on any of the instructions listed below, you may not be able to restart your system. If you are not familiar with the Registry, please seek assistance from Microsoft or your local Microsoft support representative. Microsoft can be reached at 1-800-426-9400.

1. IMPORTANT - Back up your system before making these changes. It is also important to create a new Emergency Repair Disk.

2. Verify that ServiceDll is stored in the registry at HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services lanmanworkstation Parameters

3. You should see an entry with the Name of ServiceDll, Type REG_EXPAND_SZ and Data value of %systemroot%\system32\wkssvc.dll.

4. If this entry does not exist, you can add it with the following steps: a. Choose Edit-New-Expandable String Value. b. Name the new value ServiceDll (it is case sensitive). c. Double-click on this new value and specify Value data: %systemroot%\system32\wkssvc.dll. You could also copy the reg key from a working workstation.

5. After the entry is added to the registry you should be able to start the Workstation Service. NOTE - The uninstall/install of Great Plains does not remove this registry entry.

Ok, so those steps tell you how to get the location of the Workstation service dll back into the registry. You may find that the last key "Parameters" is missing all together. If that is the case, then right click on LanManWorkstation and select New->Key and name this Parameters. Then continue with step 3.

But in my experience, i was missing both Workstation and Server dlls and all of the machines that had the problem. So here are my additional notes on how to get the Server service running again.

The Registry location is HKEY_LOCAL_MACHINE SYSTEM - CurrentControlSet - Services - LanManServer - Parameters. Again, i was missing "Parameters" key all together so right-click on LanManServer and select New->Key and name it "Parameters". Then in this folder, create a new entry named ServiceDll, of type Reg_Expand_SZ (Expandable String Value) and a data value of %systemroot%\system32\srvsvc.dll. This is the dll for Server service. With this new entry in place, you should now be able to start the Service service as well.

With Server and Workstation service both running, you should now be able to start Computer Browser and any other services that were dependent on them. This should get you properly connected back to the network.

So i've seen this happen on 3-4 different machines now. The one thing in common would be that they previously had Great Plains Dynamics 6.0 un-installed and then Great Plains 8.0 installed. Must be something to do with the Great Plains 8.0 installation since i've un-installed Dynamics 6.0 a million times and have never seen this problem. I'll definitely be keeping an eye on this situation with my other upcoming Great Plains upgrades. I hope this can help someone else and save you from re-installing Windows like I was about to do.

Update : I seem to be getting lots of hits from Google searches concerning this problem. If you've run into this situation and my article helped you, please click down below on the comments link and leave a note, or shoot me an email - TechRoundup@jasonhartman.net. If this looks like a wide spread issue, i can pass the info along to my contacts at Microsoft and see how we can get this taken care of or at least publish some better TechKnowledge articles about it. Thanks for your help!