Jul 30, 2013

Presence not shown or unavailable in Outlook 2010 but it's displayed in Lync 2013

Recently after upgrading one Office 365 user from Lync 2010 to Lync 2013, his Outlook 2010 was no longer displaying the "presence" indicators - the little green/red/yellow status bubbles next to people's name.
It seems there can be a variety of different causes and fixes, but in this case, the following information is what helped me out.  


First, look at this location in the registry...


[HKEY_CURRENT_USER\Software\IM Providers] 

It should show this ...

"DefaultIMApp"="Lync"

Then, check on the following two entries...

HKEY_CURRENT_USER\Software\IM Providers\Communicator] "ProcessId"=dword:00002458 "UpAndRunning"=dword:00000002 


[HKEY_CURRENT_USER\Software\IM Providers\Lync] "ProcessId"=dword:00002458 "UpAndRunning"=dword:00000002

The "UpAndRunning"=dword:00000002 value indicates that this particular IM service is available for use.  The system appears to be confused, thinking that both Communicator (the old name for Lync) and the current version of Lync are available.  What you need to do is to go to the entry for Communicator and change the dword value to 0.  

Now restart Outlook and see if your presence indicators are back.

31 comments:

Stef said...

Thaks so much! Too bad Microsoft couldn't be bothered to address this issue themselves!

Anonymous said...

thank you very much for this post! all microsoft KBs and advices are worthless.

Keep up the good work! :)

Anonymous said...

Super! It worked.

Anonymous said...

What worked for me: put above registry value from 2 to zero and back to 2 again. After that I could see teh Lync status again.

Thanks!

Anonymous said...

Yes sir, this worked. Thank you!

Anonymous said...

Hi,

I traced through the registry and saw the 0002 dword in communicator and set that to 0, restarted outlook but alas, did not get the online status within outlook.

Note, I thought perhaps the "outlook->tools->other->person names->Display online status next to a person name" was then the ticket but I am not able to select that checkbox.

Any ideas?

Thanks...

Anonymous said...

Setting "DefaultIMApp"="Lync" worked for me. Thank you very much for posting this info.

Anonymous said...

Thank you for this information.

Anonymous said...

Thank you! This helped me make my Lync status work on Outlook.

Anonymous said...

Thanks.It worked for me.

SR said...

Unfortunately, none of the above worked for me. I noticed that you indicated a Lync Key under IM Providers, however I do not have that, only Communicator. Please help... Thanks!

Anonymous said...

Thanks a lot. Found this article after a lot of search and worked for me.
So unfortunate that Microsoft still doesn't know about it.

Anonymous said...

Thanks a lot.
the only solution i found on the web that actually worked.
The default one for me was Skype.
Cheers!

Anonymous said...

Setting "DefaultIMApp"="Lync" worked for me.

Thanks

Anonymous said...

Doesn't work for me... Should system be restarted ?

Amy said...

Worked for me--been looking for a fix for a while now. Thank you so much!

David said...

Thank you for posting. Works a treat!.

Anonymous said...

Setting "DefaultIMApp"="Lync" worked for me. Thank you very much, highly appreciated.

Confirm Ketu Aje Butter said...

Setting the Default IMApp to Lync or COmmunicator worked for me. Thanks

Anonymous said...

Setting the Default IMApp to Lync or COmmunicator worked for me. Thanks

Anonymous said...

Tried this with my Outlook 2007 and doesn't work :( UGGG! wtf

Anonymous said...

Changing "DefaultIMApp"="Lync" from Communicator worked for me. Thanks.

Anonymous said...

helpful information

Anonymous said...

Thanks, this worked. We deployed Jabber for our Cisco Voip system and it caused this issue. Don't forget to also modify the UpAndRunning key in the Cisco Jabber folder to "0" so it's turned off. Also, I had to restart both Outlook and Lync to correct the issue after the registry changes.

Anonymous said...

This has been unable to work for me. I'm using Lync and Outlook 2010. I mimicked the IMProvider registry settings on a laptop that Outlook is showing the presence indicators to no prevail. I followed the steps mentioned in this blog as well and still unsuccessful. Stumped.

Anonymous said...

Thank you so much. I changed the Communicator value to zero and it worked for me.

Anonymous said...

Thanks a lot. The DefaultIMProvider Key was empty. I put Lync inside, restarted Outlook Client and it started to work.

Bhanu said...

Hello

I installed cisco jabber client on my laptop while OCS2007 was already working and later on uninstalled cisco jabber. But I started facing problem as Outlook 2010 stopped displaying presence status. I tried Modifying the registery entries as mentioned above(setting DefaultIMApp to Communicator and UpAndRunning in Communicator to 2), but it still not resolved.

Dinoo said...

What worked for me: put above registry value from 2 to zero
Restart Outlook
back to 2 again.
Restart Outlook again
After that I could see Communicator 2007 R2 status again in outlook 2010

Gonzalo said...

Thank you very much

I had to change DefaultIMApp to "Communicator" as i figured out that I have not Lync folder ;)

I broke the presence status after i installer Cisco Jabber so it was expected after all...

Regards

Anonymous said...

This really helped me. Works now. Thanks