Jul 30, 2013

Presence not shown or unavailable in Outlook 2010 but it's displayed in Lync 2013

Recently after upgrading one Office 365 user from Lync 2010 to Lync 2013, his Outlook 2010 was no longer displaying the "presence" indicators - the little green/red/yellow status bubbles next to people's name.
It seems there can be a variety of different causes and fixes, but in this case, the following information is what helped me out.  


First, look at this location in the registry...


[HKEY_CURRENT_USER\Software\IM Providers] 

It should show this ...

"DefaultIMApp"="Lync"

Then, check on the following two entries...

HKEY_CURRENT_USER\Software\IM Providers\Communicator] "ProcessId"=dword:00002458 "UpAndRunning"=dword:00000002 


[HKEY_CURRENT_USER\Software\IM Providers\Lync] "ProcessId"=dword:00002458 "UpAndRunning"=dword:00000002

The "UpAndRunning"=dword:00000002 value indicates that this particular IM service is available for use.  The system appears to be confused, thinking that both Communicator (the old name for Lync) and the current version of Lync are available.  What you need to do is to go to the entry for Communicator and change the dword value to 0.  

Now restart Outlook and see if your presence indicators are back.

139 comments:

Stef said...

Thaks so much! Too bad Microsoft couldn't be bothered to address this issue themselves!

Anonymous said...

thank you very much for this post! all microsoft KBs and advices are worthless.

Keep up the good work! :)

Anonymous said...

Super! It worked.

Anonymous said...

What worked for me: put above registry value from 2 to zero and back to 2 again. After that I could see teh Lync status again.

Thanks!

Anonymous said...

Yes sir, this worked. Thank you!

Anonymous said...

Hi,

I traced through the registry and saw the 0002 dword in communicator and set that to 0, restarted outlook but alas, did not get the online status within outlook.

Note, I thought perhaps the "outlook->tools->other->person names->Display online status next to a person name" was then the ticket but I am not able to select that checkbox.

Any ideas?

Thanks...

Anonymous said...

Setting "DefaultIMApp"="Lync" worked for me. Thank you very much for posting this info.

Anonymous said...

Thank you for this information.

Anonymous said...

Thank you! This helped me make my Lync status work on Outlook.

Anonymous said...

Thanks.It worked for me.

SR said...

Unfortunately, none of the above worked for me. I noticed that you indicated a Lync Key under IM Providers, however I do not have that, only Communicator. Please help... Thanks!

Anonymous said...

Thanks a lot. Found this article after a lot of search and worked for me.
So unfortunate that Microsoft still doesn't know about it.

Anonymous said...

Thanks a lot.
the only solution i found on the web that actually worked.
The default one for me was Skype.
Cheers!

Anonymous said...

Setting "DefaultIMApp"="Lync" worked for me.

Thanks

Anonymous said...

Doesn't work for me... Should system be restarted ?

Amy said...

Worked for me--been looking for a fix for a while now. Thank you so much!

David said...

Thank you for posting. Works a treat!.

Anonymous said...

Setting "DefaultIMApp"="Lync" worked for me. Thank you very much, highly appreciated.

Confirm Ketu Aje Butter said...

Setting the Default IMApp to Lync or COmmunicator worked for me. Thanks

Anonymous said...

Setting the Default IMApp to Lync or COmmunicator worked for me. Thanks

Anonymous said...

Tried this with my Outlook 2007 and doesn't work :( UGGG! wtf

Anonymous said...

Changing "DefaultIMApp"="Lync" from Communicator worked for me. Thanks.

Anonymous said...

helpful information

Anonymous said...

Thanks, this worked. We deployed Jabber for our Cisco Voip system and it caused this issue. Don't forget to also modify the UpAndRunning key in the Cisco Jabber folder to "0" so it's turned off. Also, I had to restart both Outlook and Lync to correct the issue after the registry changes.

Anonymous said...

This has been unable to work for me. I'm using Lync and Outlook 2010. I mimicked the IMProvider registry settings on a laptop that Outlook is showing the presence indicators to no prevail. I followed the steps mentioned in this blog as well and still unsuccessful. Stumped.

Anonymous said...

Thank you so much. I changed the Communicator value to zero and it worked for me.

Anonymous said...

Thanks a lot. The DefaultIMProvider Key was empty. I put Lync inside, restarted Outlook Client and it started to work.

Bhanu said...

Hello

I installed cisco jabber client on my laptop while OCS2007 was already working and later on uninstalled cisco jabber. But I started facing problem as Outlook 2010 stopped displaying presence status. I tried Modifying the registery entries as mentioned above(setting DefaultIMApp to Communicator and UpAndRunning in Communicator to 2), but it still not resolved.

Dinoo said...

What worked for me: put above registry value from 2 to zero
Restart Outlook
back to 2 again.
Restart Outlook again
After that I could see Communicator 2007 R2 status again in outlook 2010

Gonzalo said...

Thank you very much

I had to change DefaultIMApp to "Communicator" as i figured out that I have not Lync folder ;)

I broke the presence status after i installer Cisco Jabber so it was expected after all...

Regards

Anonymous said...

This really helped me. Works now. Thanks

Anonymous said...

Doesn't work with Office 2007.

Anonymous said...

Thanks for the tip! Installing Cisco Jabber broke Lync 2013 presence in Outlook 2013. Changing the default back to Lync and Communicator to 0 fixed the problem.

Vishu said...

Awesome!! Awesome!!
Thank you so much. This was a piece of cake

At least you made it look so

Venkata Gurava Reddy B said...

Thank You So Much man ... i have been searching for more than 2 hours . You saved my Time. :)

Anonymous said...

New laptop from work has the same problem, this solved the problem, many thanks. Strange this is not solved by MS.

Sathya S said...

Worked perfectly. Thanks :)

Anonymous said...

Super quick solution!
Thanks.

Anonymous said...

This worked! Many thanks!

Anonymous said...

"What you need to do is to go to the entry for Communicator and change the dword value to 0."
This, and restarting Outlook worked for me.
Thanks.

Anonymous said...

Excellent! Worked for me! Thank you!

Kamal said...

Making "UpAndRunning"=dword:00000002 to 0 worked for me.
Cool, thank you

Anonymous said...

Hello

It is working only once after redtarted outlook but if I select another mail so again it is not working.

Could u pls help me.

Anonymous said...

Doesn't work for me.
But a reparation of Lync client was the solution.

Kriz said...

Amazing .. 2 minutes. one solution!
Great job!

Ramu said...

Awesome great solution, installing cisco jabber broke the presence rule.

Just had to set the default im app to lync

Anonymous said...

I did it but the dword value in the registry keeps reverting back to 00000002 it will not stay at 00000000. Any suggestions?

Prateek Rastogi said...

Worked like a charm, thanks a ton :)

Anonymous said...

Really appreciate your time to post this solution. It worked perfectly.

Awesome and a BIG Thank YOU!

Greg Bito said...

For me it turned out to be the DPI setting in Windows. I had purchased a large monitor and increased the Windows default screen font to a custom size of 110%. That caused the presence bubbles to disappear. Once I changed it to one of the default sizes, in this case 125% (or back to 100%) then the presence bubbles reappeared.

Anonymous said...

Awesome. Worked like a charm

Anonymous said...

Ramesh Kumbar:

Workedd..!! After changing the values, restarted the system.
Thanks a ton for the information.

Sheeze Mirza said...

Great!!!!
"DefaultIMApp"="Lync" worked for me.
Thanks

Shahzad Munawar Mirza

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Kilolo7 said...

Thank you for this! I tried all the suggestions above but this is what fully resolved my issue:

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Common\IM

DWORD: TurnOffPresenceIcon
Value: 0

DWORD: TurnOffPresenceIntegration
Value: 0

Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Common\PersonaMenu

DWORD: Enabled
Value: 1
Full article here: https://support.microsoft.com/en-us/kb/2726007

Anonymous said...

Interestingly, my IM Providers/DefaultIMApp entry was Lync, but Office Communicator is the program installed on my new laptop, not Lync (not sure why it thought it was Lync). Changing the DefaultIMApp entry to Communicator solved the problem. Thanks for getting me in the ballpark to fix this!

asim othman said...

we still go on thanking you :)
keep up the good work

AMIT said...

My status icon is not showing since I increased font size from 100% to 115% through control panel in my window 8.1 system.

I tried above mentioned steps but it did not help. Still cannot see status icon in my outlook.

Any suggestion??

Anonymous said...

My work computer finally upgraded from Communicator to Lync 2013 and a lot of people have been upset that they can't open an IM from Outlook anymore. This solution worked perfect and everyone is happy again! Thank you.

Anonymous said...

This should also help some people

https://support.microsoft.com/en-us/kb/2726007

Anonymous said...

Thank You Very Much.. This Solved my Issue

Michael said...

Thanks so much for this fix - worked fine for me after a Skype installation broke the online contact displays.

I had to set the default IM App from Skype to Communicator and close and reopen Outlook.

Anonymous said...

Awesome, worked for me as well! If unsure whether you have Link or Communicator, simply try setting each one on/off.

Anonymous said...

This was exactly what I've been looking for. Issue resolved. Thanks for you assistance.

Anonymous said...

Creating a new string variable in registry "DefaultIMApp"="Lync" worked for me.

Anonymous said...

You are a Godsend.

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Anonymous said...

Thanks so much! Its really help

Anonymous said...

Thank you very much.. Its working :)

Anonymous said...

Its been 3 years since this solution was posted...and it still works! Thank you very much!

Byron Arnao said...

worked like a champ...after many help desk reinstalls

Anonymous said...

awesome troubleshoot. was struggling since two day. thanks so much

Chris Lowry said...

Worked Perfect!

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Ian Matthews said...

This was one of the solutions I have used recently. I posted all 4 solutions I know about http://www.urtech.ca/2017/01/solved-outlook-not-showing-presence-icons-skype-lync/ and I provided a link to this article on the relevant entry. I hope this helps others :)

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Anonymous said...

Perfect solution, I've been searching for a solution for the last couple of weeks and even Microsoft websites does not have that solution, it works like a charm. Thanks a lot.

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Anonymous said...

All came down to the custom scaling setting that I changed for my display. Must be set to 100, 125, or 150. Had it at 110 and it affected the presence between lync and outlook.

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