Recently after upgrading one Office 365 user from Lync 2010 to Lync 2013, his Outlook 2010 was no longer displaying the "presence" indicators - the little green/red/yellow status bubbles next to people's name.
It seems there can be a variety of different causes and fixes, but in this case, the following information is what helped me out.
First, look at this location in the registry...
[HKEY_CURRENT_USER\Software\IM Providers]
It should show this ...
"DefaultIMApp"="Lync"
Then, check on the following two entries...
HKEY_CURRENT_USER\Software\IM Providers\Communicator] "ProcessId"=dword:00002458 "UpAndRunning"=dword:00000002
[HKEY_CURRENT_USER\Software\IM Providers\Lync] "ProcessId"=dword:00002458 "UpAndRunning"=dword:00000002
The "UpAndRunning"=dword:00000002 value indicates that this particular IM service is available for use. The system appears to be confused, thinking that both Communicator (the old name for Lync) and the current version of Lync are available. What you need to do is to go to the entry for Communicator and change the dword value to 0.
Now restart Outlook and see if your presence indicators are back.
180 comments:
Thaks so much! Too bad Microsoft couldn't be bothered to address this issue themselves!
thank you very much for this post! all microsoft KBs and advices are worthless.
Keep up the good work! :)
Super! It worked.
What worked for me: put above registry value from 2 to zero and back to 2 again. After that I could see teh Lync status again.
Thanks!
Yes sir, this worked. Thank you!
Hi,
I traced through the registry and saw the 0002 dword in communicator and set that to 0, restarted outlook but alas, did not get the online status within outlook.
Note, I thought perhaps the "outlook->tools->other->person names->Display online status next to a person name" was then the ticket but I am not able to select that checkbox.
Any ideas?
Thanks...
Setting "DefaultIMApp"="Lync" worked for me. Thank you very much for posting this info.
Thank you for this information.
Thank you! This helped me make my Lync status work on Outlook.
Thanks.It worked for me.
Unfortunately, none of the above worked for me. I noticed that you indicated a Lync Key under IM Providers, however I do not have that, only Communicator. Please help... Thanks!
Thanks a lot. Found this article after a lot of search and worked for me.
So unfortunate that Microsoft still doesn't know about it.
Thanks a lot.
the only solution i found on the web that actually worked.
The default one for me was Skype.
Cheers!
Setting "DefaultIMApp"="Lync" worked for me.
Thanks
Doesn't work for me... Should system be restarted ?
Worked for me--been looking for a fix for a while now. Thank you so much!
Thank you for posting. Works a treat!.
Setting "DefaultIMApp"="Lync" worked for me. Thank you very much, highly appreciated.
Setting the Default IMApp to Lync or COmmunicator worked for me. Thanks
Setting the Default IMApp to Lync or COmmunicator worked for me. Thanks
Tried this with my Outlook 2007 and doesn't work :( UGGG! wtf
Changing "DefaultIMApp"="Lync" from Communicator worked for me. Thanks.
helpful information
Thanks, this worked. We deployed Jabber for our Cisco Voip system and it caused this issue. Don't forget to also modify the UpAndRunning key in the Cisco Jabber folder to "0" so it's turned off. Also, I had to restart both Outlook and Lync to correct the issue after the registry changes.
This has been unable to work for me. I'm using Lync and Outlook 2010. I mimicked the IMProvider registry settings on a laptop that Outlook is showing the presence indicators to no prevail. I followed the steps mentioned in this blog as well and still unsuccessful. Stumped.
Thank you so much. I changed the Communicator value to zero and it worked for me.
Thanks a lot. The DefaultIMProvider Key was empty. I put Lync inside, restarted Outlook Client and it started to work.
Hello
I installed cisco jabber client on my laptop while OCS2007 was already working and later on uninstalled cisco jabber. But I started facing problem as Outlook 2010 stopped displaying presence status. I tried Modifying the registery entries as mentioned above(setting DefaultIMApp to Communicator and UpAndRunning in Communicator to 2), but it still not resolved.
What worked for me: put above registry value from 2 to zero
Restart Outlook
back to 2 again.
Restart Outlook again
After that I could see Communicator 2007 R2 status again in outlook 2010
Thank you very much
I had to change DefaultIMApp to "Communicator" as i figured out that I have not Lync folder ;)
I broke the presence status after i installer Cisco Jabber so it was expected after all...
Regards
This really helped me. Works now. Thanks
Doesn't work with Office 2007.
Thanks for the tip! Installing Cisco Jabber broke Lync 2013 presence in Outlook 2013. Changing the default back to Lync and Communicator to 0 fixed the problem.
Awesome!! Awesome!!
Thank you so much. This was a piece of cake
At least you made it look so
Thank You So Much man ... i have been searching for more than 2 hours . You saved my Time. :)
New laptop from work has the same problem, this solved the problem, many thanks. Strange this is not solved by MS.
Worked perfectly. Thanks :)
Super quick solution!
Thanks.
This worked! Many thanks!
"What you need to do is to go to the entry for Communicator and change the dword value to 0."
This, and restarting Outlook worked for me.
Thanks.
Excellent! Worked for me! Thank you!
Making "UpAndRunning"=dword:00000002 to 0 worked for me.
Cool, thank you
Hello
It is working only once after redtarted outlook but if I select another mail so again it is not working.
Could u pls help me.
Doesn't work for me.
But a reparation of Lync client was the solution.
Amazing .. 2 minutes. one solution!
Great job!
Awesome great solution, installing cisco jabber broke the presence rule.
Just had to set the default im app to lync
I did it but the dword value in the registry keeps reverting back to 00000002 it will not stay at 00000000. Any suggestions?
Worked like a charm, thanks a ton :)
Really appreciate your time to post this solution. It worked perfectly.
Awesome and a BIG Thank YOU!
For me it turned out to be the DPI setting in Windows. I had purchased a large monitor and increased the Windows default screen font to a custom size of 110%. That caused the presence bubbles to disappear. Once I changed it to one of the default sizes, in this case 125% (or back to 100%) then the presence bubbles reappeared.
Awesome. Worked like a charm
Ramesh Kumbar:
Workedd..!! After changing the values, restarted the system.
Thanks a ton for the information.
Great!!!!
"DefaultIMApp"="Lync" worked for me.
Thanks
Shahzad Munawar Mirza
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Thank you for this! I tried all the suggestions above but this is what fully resolved my issue:
Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Common\IM
DWORD: TurnOffPresenceIcon
Value: 0
DWORD: TurnOffPresenceIntegration
Value: 0
Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Common\PersonaMenu
DWORD: Enabled
Value: 1
Full article here: https://support.microsoft.com/en-us/kb/2726007
Interestingly, my IM Providers/DefaultIMApp entry was Lync, but Office Communicator is the program installed on my new laptop, not Lync (not sure why it thought it was Lync). Changing the DefaultIMApp entry to Communicator solved the problem. Thanks for getting me in the ballpark to fix this!
we still go on thanking you :)
keep up the good work
My status icon is not showing since I increased font size from 100% to 115% through control panel in my window 8.1 system.
I tried above mentioned steps but it did not help. Still cannot see status icon in my outlook.
Any suggestion??
My work computer finally upgraded from Communicator to Lync 2013 and a lot of people have been upset that they can't open an IM from Outlook anymore. This solution worked perfect and everyone is happy again! Thank you.
This should also help some people
https://support.microsoft.com/en-us/kb/2726007
Thank You Very Much.. This Solved my Issue
Thanks so much for this fix - worked fine for me after a Skype installation broke the online contact displays.
I had to set the default IM App from Skype to Communicator and close and reopen Outlook.
Awesome, worked for me as well! If unsure whether you have Link or Communicator, simply try setting each one on/off.
This was exactly what I've been looking for. Issue resolved. Thanks for you assistance.
Creating a new string variable in registry "DefaultIMApp"="Lync" worked for me.
You are a Godsend.
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Thanks so much! Its really help
Thank you very much.. Its working :)
Its been 3 years since this solution was posted...and it still works! Thank you very much!
worked like a champ...after many help desk reinstalls
awesome troubleshoot. was struggling since two day. thanks so much
Worked Perfect!
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This was one of the solutions I have used recently. I posted all 4 solutions I know about http://www.urtech.ca/2017/01/solved-outlook-not-showing-presence-icons-skype-lync/ and I provided a link to this article on the relevant entry. I hope this helps others :)
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All came down to the custom scaling setting that I changed for my display. Must be set to 100, 125, or 150. Had it at 110 and it affected the presence between lync and outlook.
It was really useful when l could see peers from all over the world teaching with different methods.
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