Feb 29, 2012

Blackberry not displaying emails only showing text SMS messages in Messages app

Yesterday I had a customer that said they were not able to read their emails on their Blackberry. (Not sure which model - I think it was some flavor of a Bold, running version 6.x of the OS. It's synced to a corporate BIS server.)


When I hit the "Messages" app, it only showed a few text messages and maybe voice mails.  But on the home screen, I did see the little yellow envelope, indicating that there were emails to be read. In fact, if I scrolled up on the home screen and clicked on the yellow message icon area, it pulled up a different window where it breaks down unread emails, unread texts, etc.  So I knew the emails were on there somewhere. I just figured they were being hidden or filtered from the Messages app.

Another way that I realized that things were messed up was when I went into Messages -> Blackberry button -> Options, I didn't see the normal looking screen here. It should have different sub-menus for customization which items should be displayed in Messages and many other display options.  All I saw were a few options about displaying text/sms messages.

So it was determined that my messages database was corrupt.  I used the sync cable and connected it to my laptop which was running the Blackberry Desktop software. First I made a full backup of everything.  Then I went to Device -> Delete Data...  and told it to delete "Messages".  It makes an additional backup of just the Messages database so keep note of this file name and location, you'll need it later.   After I deleted the messages database, I did a full reboot by pulling out the battery and putting it back in.

After the phone started up, I went to Messages -> Blackberry button -> Options and I could see all of the proper settings and sub-menus were back.  So then I connected back to my laptop via sync cable, went to Blackberry Desktop, went to Restore and then restored the messages database back that I had previously noted.  This brought back all of the emails.  They now showed up properly in the Messages app along with missed calls, text messages, voicemails, etc.

4 comments:

John and Gina said...

What model device were/are you on with this and what was the OS installed at the time? I have a new Sprint Bold 9930 with a 7.x OS and it's doing the same thing. I can reboot the device to clear it for a while but it comes back eventually requiring another reboot. I'm just wondering if this procedure cleared up the problem for you for good.

Anonymous said...

My 9900 (7.1.0.391/5.1.0.319) gets into this mode every time I go into the call log after a missed call goes to voicemail. A sufficiently "hard" reset will fix; not just a power down. Alt-shift-del just hangs this unit so I've taken to popping into BB App World and removing a random unwanted app in order to trigger a controlled "device reset". Popping the battery works too, as I recall. I don't take a lot of voice calls on this unit so I've been living with this. -- CC Toronto

Anonymous said...

My 9900 also displays voice messages instead of the email inbox whenever I get a voice message. Other than popping the battery out I have not found anyway to remedy this.

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