Feb 29, 2012

Blackberry not displaying emails only showing text SMS messages in Messages app

Yesterday I had a customer that said they were not able to read their emails on their Blackberry. (Not sure which model - I think it was some flavor of a Bold, running version 6.x of the OS. It's synced to a corporate BIS server.)

When I hit the "Messages" app, it only showed a few text messages and maybe voice mails.  But on the home screen, I did see the little yellow envelope, indicating that there were emails to be read. In fact, if I scrolled up on the home screen and clicked on the yellow message icon area, it pulled up a different window where it breaks down unread emails, unread texts, etc.  So I knew the emails were on there somewhere. I just figured they were being hidden or filtered from the Messages app.

Another way that I realized that things were messed up was when I went into Messages -> Blackberry button -> Options, I didn't see the normal looking screen here. It should have different sub-menus for customization which items should be displayed in Messages and many other display options.  All I saw were a few options about displaying text/sms messages.

So it was determined that my messages database was corrupt.  I used the sync cable and connected it to my laptop which was running the Blackberry Desktop software. First I made a full backup of everything.  Then I went to Device -> Delete Data...  and told it to delete "Messages".  It makes an additional backup of just the Messages database so keep note of this file name and location, you'll need it later.   After I deleted the messages database, I did a full reboot by pulling out the battery and putting it back in.

After the phone started up, I went to Messages -> Blackberry button -> Options and I could see all of the proper settings and sub-menus were back.  So then I connected back to my laptop via sync cable, went to Blackberry Desktop, went to Restore and then restored the messages database back that I had previously noted.  This brought back all of the emails.  They now showed up properly in the Messages app along with missed calls, text messages, voicemails, etc.


John and Gina said...

What model device were/are you on with this and what was the OS installed at the time? I have a new Sprint Bold 9930 with a 7.x OS and it's doing the same thing. I can reboot the device to clear it for a while but it comes back eventually requiring another reboot. I'm just wondering if this procedure cleared up the problem for you for good.

Anonymous said...

My 9900 ( gets into this mode every time I go into the call log after a missed call goes to voicemail. A sufficiently "hard" reset will fix; not just a power down. Alt-shift-del just hangs this unit so I've taken to popping into BB App World and removing a random unwanted app in order to trigger a controlled "device reset". Popping the battery works too, as I recall. I don't take a lot of voice calls on this unit so I've been living with this. -- CC Toronto

Anonymous said...

My 9900 also displays voice messages instead of the email inbox whenever I get a voice message. Other than popping the battery out I have not found anyway to remedy this.

Rehinna said...

I was surfing net and fortunately came across this site and found very interesting stuff here. Its really fun to read. I enjoyed a lot. Thanks for sharing this wonderful information. Download 9apps APK

Patricia Light said...

I had the same trouble with Blackberry as soon as I bought it. This is my work phone and I understand that now a smartphone is the basis of any business and marketing scheme. You use your smartphone everywhere, don't you? At the last mobile marketing conference, I decided so, I'd change the strategy of our company a little. And will help global texting app https://www.intistele.com/ for messaging for business, this is a powerful and stable software for SMS with a connection to mobile operators GSM and CDMA. I'd like every customer of our company to feel care in the message that he receives from us.

Unknown said...

You completed a number of nice points there. I did a search on the issue and found nearly all people will have the same opinion with your blog. psd to responsive wordpress

Robert said...

I learn some new stuff from it too, thanks for sharing your information.
App marketing

Unknown said...

I recently came across your blog and have been reading along. I thought I would leave my first comment. I don’t know what to say except that I have enjoyed reading. Nice blog, I will keep visiting this blog very often. AC Market

CAPACITY said...

This is a great inspiring article.I am pretty much pleased with your good work.You put really very helpful information. Keep it up. Keep blogging. Looking to reading your next post. iFile IPA

2009 DREAM said...

This is a smart blog. I mean it. You have so much knowledge about this issue, and so much passion. You also know how to make people rally behind it, obviously from the responses. Download iOS 11.3


jordan shoes
golden goose
hermes belt
michael kors factory outlet
fenty puma
nike huarache
curry 4
nike shox for men
nike mercurial
prada glasses

fortnite said...

Thanks for taking the time to discuss this, I feel strongly that love and read more on this topic. If possible, such as gain knowledge, would you mind updating your blog with additional information? It is very useful for me. 9apps fast download

Unknown said...

20181031 leilei3915
malone souliers shoes
ralph lauren shirts
canada goose jackets
christian louboutin sale
soccer cleats
michael kors outlet clearance
cheap ugg boots
ugg boots
moncler coats
ugg boots clearance

fortnite said...

Very useful post. This is my first time i visit here. I found so many interesting stuff in your blog especially its discussion. Really its great article. Keep it up. madden mobile hack no human verification

yanmaneee said...

louboutin shoes
nike shox for men
hermes online shop
off white
nike air max 270
timberland boots
nike react
lebron james shoes
michael jordan shoes

fortnite said...

Thanks so much for the information. I’ve now bookmarked your site in my favorites for the future! Thanks again. brawl stars cheats generator

Autopilot White Glove error message We couldn't find any Provisioning Packages

I was testing out the Windows Autopilot "White Glove" feature this week.  This is a new feature of the Intune AutoPilot service th...