Just announced today is a new product from Cisco that will allow their IP telephony systems to integrate with Microsoft CRM. Microsoft also collaborated on this project so its a fully Microsoft endorsed and supported product.
You can read the full article right here.
This product will provide some pretty cool features such as "screen pops". This means when one of your customers calls you on the phone, the Cisco IP phone system will see the incoming caller ID value and then your Microsoft CRM system will open up the Account or Contact screen that goes along with that phone number. It can also pull the Caller ID info into a new contact record if they don't already exist and it will also create an Activity record in the system to capture the date, length of the call, etc. You'll be able to place a call to an Account or Contact simply by clicking a button on the CRM form next to the desired phone number.
I'm looking forward to seeing this in action.
A senior IT consultant sharing news and knowledge on the latest technologies for Small Businesses.
Aug 23, 2004
New Microsoft CRM IP telephony integration from Cisco
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The e360crm (http://www.e360crm.com) just released new product for MS CRM Dynamics 3.0 : Microsoft Dynamics CRM Cisco IPCC Enterprise Connector. This application enables small and medium-sized businesses or empowered branch offices to fully tap the potential of both Microsoft and Cisco to provide a complete CRM solution. Its advanced feature set includes:
- Legacy IPCC interface
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More info: http://www.e360crm.com
I am really surprised how great services they offer at very affordable prices! Such amazing and decent free call service! I would like to recommend free business calls to everyone! They are perfect in their work!
This is a great step and i think the same will provide immediate information about inbound and outbound calls. More details at SEO Package Reviews
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