This user was having problems signing in when trying to save a Word document. It would prompt for her Office 365 email address but the password screen would never come up. On the Office Account page in Word, it never showed any "Connected Services" where OneDrive or SharePoint would typically show.
Eventually I went to Settings -> Accounts -> Access Work or School. And I hit "Disconnect" on her company Work or School account. This deletes the saved Office 365 / Azure AD account from the machine.
After that, when I went into Word -> Office Account I see the yellow message below. "Can't display online services. Sorry, we had a server issue and can't display your connected services. Please try again."
When I clicked on Try again, it then pulled up a different looking sign-in window and it walked me all the way through the sign-in process include email address and password. (It also prompted me to add a phone number and a PIN, I think because Azure AD had some new security requirements.)
Then she was fine and could open and save to OneDrive and SharePoint with no issues.
19 comments:
This worked... Thank you
This was a solution for my problem. Thanks for sharing it with us!
افضل شركة نقل عفش من جدة الى الرياض شركة نقل عفش من جدة الى الرياض
شركة نقل عفش من جدة الى دبي شركة شحن عفش من السعودية الى دبي
معلم دهانات بالرياض
ارخص شركة نقل عفش بمكة
شركة نقل عفش من جدة الى الاردن شركة شحن عفش من السعودية الى الاردن
It worked !!
Had been struggling for 2 months with this issue.
Thank you for your help.
Attend The Data Analytics Courses Online From ExcelR. Practical Data Analytics Courses Online Sessions With Assured Placement Support From Experienced Faculty. ExcelR Offers The Data Analytics Courses Online.
ExcelR Data Analytics Courses Online
Positive site, where did u come up with the information on this posting?I have read a few of the articles on your website now, and I really like your style.
Thanks a million and please keep up the effective work. clipping path service
Attend The PMP Certification in Abu Dhabi From ExcelR. Practical PMP Certification in Abu Dhabi Sessions With Assured Placement Support From Experienced Faculty. ExcelR Offers The PMP Certification in Abu Dhabi.
ExcelR PMP Certification in Abu Dhabi
thank you for this awesome and informative post www.hotmail.com
Awesome expected post you shared here, I will require it many times, and here the outstanding selection of topic also makes me more jolly, please hope more blog post we get from you. Thanks advances!!!
I am looking for and I love to post a comment that "The content of your post is awesome" Great work!
data analytics courses
Thanks for giving us great information
iPhone Repair
This helped greatly. We were with Microsoft support for days and went nowhere until we found your solution. Thank you
Post a Comment