Working with a client running Windows 10 1803 and the latest Office 365 Business software suite with a click-to-run installation. We've just migrated them from a file server to SharePoint so it's critical that they be able to sign in to their Office 365 account inside of the Office suite.
This user was having problems signing in when trying to save a Word document. It would prompt for her Office 365 email address but the password screen would never come up. On the Office Account page in Word, it never showed any "Connected Services" where OneDrive or SharePoint would typically show.
Eventually I went to Settings -> Accounts -> Access Work or School. And I hit "Disconnect" on her company Work or School account. This deletes the saved Office 365 / Azure AD account from the machine.
After that, when I went into Word -> Office Account I see the yellow message below. "Can't display online services. Sorry, we had a server issue and can't display your connected services. Please try again."
When I clicked on Try again, it then pulled up a different looking
sign-in window and it walked me all the way through the sign-in process include email address and password. (It also prompted me to add a phone number and a PIN, I think because Azure AD had some new security requirements.)
Then she was fine and could open and save to OneDrive and SharePoint with no issues.
Mar 7, 2019
I was testing out the Windows Autopilot "White Glove" feature this week. This is a new feature of the Intune AutoPilot service th...
I was working on a Microsoft CRM 4.0 system the other day for one of my clients. It's mainly used for demo and testing purposes so it h...
The other day I wanted to have a look at the mailbox usage for one of my Office 365 clients. I wanted to see all 35 users and find out if ...
Recently after upgrading one Office 365 user from Lync 2010 to Lync 2013 , his Outlook 2010 was no longer displaying the "presence&qu...